AI CONSULT and SI2 Group are entering into a strategic partnership to provide comprehensive support to growth-oriented medium-sized companies in the further development of their service organizations. The collaboration aims to take a holistic approach to organizational, procedural, and technological issues within the service sector and implement effective solutions.

The SI2 Group brings many years of experience in advising service organizations – from service and sales models to hotline and after-sales structures, service contracts, and concepts for operational service management and change processes. AI CONSULT complements this perspective with in-depth expertise in the selection, design, and implementation of AI-supported solutions, particularly in the areas of AI voice agents, knowledge systems, and end-to-end automation.

At the heart of the collaboration lies the conviction that AI in service only creates sustainable added value if organization, processes, and interfaces are clearly defined and aligned. Instead of pursuing isolated technology projects, AI CONSULT and SI2 Group rely on an integrated approach: service strategy, internal capabilities, and technological implementation are considered together and consistently interlinked.

“Many companies are currently experiencing that AI provides targeted help, but doesn’t solve structural problems in service,” says Harald Wassermann, SI2 Group. “Our collaboration addresses precisely this: the foundations of a high-performing service organization – and combines these with modern technology.”

“We don’t see AI as an end in itself,” adds Nicolas Bartschat, Managing Director of AI CONSULT. “Our strength lies in  identifying and implementing technology in a way that works in everyday practice, is accepted by teams, and has a measurable impact. The partnership with SI2 Group makes it possible to develop service organizations holistically, from strategic alignment to  technological and  operational implementation.”

Together, AI CONSULT and SI2 Group are planning workshops, webinars and practical formats in which companies can develop and implement concrete use cases – for example, by building their own AI-supported service agents.